Frequently Asked Questions
Everything you need to know about shopping with EVONELLE
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is EVONELLE's return policy?
We offer a 30-day return window for all items in original, unused condition. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your products covered by a warranty?
Yes, all EVONELLE products come with a 12-month manufacturer warranty covering any defects in materials or craftsmanship under normal use.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.